Refund policy

Last updated: 24 April 2026.

Short version

• Free tier: nothing to refund — it's free.
• Pro monthly & yearly: 14-day money-back guarantee from your first payment. Full refund, no questions asked.
• Founder lifetime ($99 one-time): 30-day money-back guarantee.
• Cancel any time. Your Pro features stay active until the end of the current billing period, then you drop back to free.
• Something went wrong? Email [email protected] — we'd rather make it right than keep your money.

How refunds work

Payments on HayReady are processed by Polar.sh, our merchant of record. Refunds go back to the original payment method (card, PayPal, etc.) and typically land within 3–10 business days, depending on your bank.

Pro subscriptions (monthly & yearly)

Within 14 days of your first paid charge: full refund, no questions asked. This covers the EU "right of withdrawal" for digital services and applies globally — we hold everyone to the same standard.

After 14 days: no refund for the current billing period, but you can cancel any time and you won't be charged again. Your Pro features remain active until your paid period ends, then your account downgrades to free. Your logs and data are preserved.

Accidental renewal? If your subscription auto-renewed and you meant to cancel, email us within 7 days of the renewal charge and we'll refund it.

Founder lifetime ($99 one-time)

The Founder tier is a one-time payment that unlocks Pro features forever. Because it's a larger upfront purchase, you get a longer cooling-off window:

• Within 30 days of purchase: full refund, no questions asked.
• After 30 days: no refund. You keep lifetime Pro access.

How to request a refund

Two ways — pick whichever's easier:

1. Email us at [email protected] from the address on your HayReady account. Include the date of purchase and the reason (optional — it helps us improve).
2. Contact Polar directly via the link in your Polar email receipt. Polar's customer portal lets you cancel and request refunds in many languages.

Either way we aim to acknowledge within 2 business days and resolve within 5.

When we might decline a refund

We hold the right to decline in the rare case of obvious abuse — for example, repeatedly subscribing, downloading your full data export, and refunding. We'd rather trust people than police them, but we reserve the right to say no to bad-faith requests.

Chargebacks

If you dispute a charge with your bank without contacting us first, your HayReady account may be suspended while the dispute is resolved. Please just email us — it's faster and keeps your account in good standing.

Questions

Anything unclear? Email [email protected]. A real human will read it — usually me.